Medical Office Training Course
Onboard Like A Pro
So, you’ve recruited your team. Now what?
Onboarding new team members can be stressful even for the most seasoned managers. Turnover is at an all time high making onboarding new team members all the more challenging. So, what’s the right method for your team?
Unlock Your Office Potential: Master the Art of First Impressions!
Positive outlook, cheerful disposition, and mastering the art of de-escalation. Let’s teach your team to master the art of first impressions with this training course.
This training course is a self paced virtual training course with easy building block steps. We use clear and concise training to take your new hires to the next level.
Empowering medical practices with exceptional customer service that cultivates a culture of care.
We Also Offer Onsite Consulting Services
Call Us Today For a Free Consultation
Is This Your Practice?
This training is for you if your team:
Is expanding
Has experienced recent turnover
Has shown interest in opportunities for advancement
Has received patient feedback warranting improvement
This training is for you if you:
Are limited on time to invest in building the course
Are noticing performance issues
Have performed benchmarking and noticed your team is falling behind your competitors
Are in the process of planning strategic goals for your practice and want to ensure that your administrative team is equipped with the knowledge and skills to contribute effectively.
The Front Office Onboarding Course at a Glance.
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Pre-recorded Video Lessons
Tap into our pre-recorded training series covering the art of patient service, building a dynamic team, and tips and tricks to
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90 Day Onboarding Guide
Let’s get your newly onboarded team members trained with the is 90 day onboarding guide. Let’s train your team to lead and provide support necessary!
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Interactive Workbook
Use this workbook to document your onboarding process. This workbook can be used by the administrative team as well as the newly onboarded team member to track progress and growth.
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Mastering De-escalation Techniques
Gain the knowledge and skills needed to de-escalate difficult situations in your medical practice.
— Just For You
When you purchase the Office Onboarding Platinum Course Package, you get exclusive access to:
The Onboarding Checklist
Building a Cohesive Team Roadmap
Front Office Countdown
The Patient Advocate Certificate
Onboarding Basics
Onboarding seems simple until your new recruits are clocked in on their first day. Use this guide to help ensure that your new team members have a successful integration with your practice.
Pre-recorded Video Lessons
Watch/listen our pre-recorded video trainings so that you can learn while you’re on the go. These recordings are packaged in short training sessions so that you can invest in your training when time permits.
Interactive Workbook
This workbook is offered in either printed or digital format to help your team navigate the world of patient advocacy more seamlessly.
90 Day Onboarding Guide
Use this guide to ensure that you’re setting your administrative team up for success. This guide offers 90 days worth of suggestions to ensure your team is prepared.
Administrative Hacks
Use this guide to understand the importance of establishing company culture, values, and an overarching mission for your team. Ensure that your team is aligned with the plan.
Mastering De-escalation
Although, we all wish there wasn’t a need to de-escalate, we have to acknowledge that frustrating encounters occur. This module lists tips and tricks for de-escalation.
Patient Advocate Countdown
Use the Patient Advocate Countdown to track progress and stay on track so that you can complete your patient advocacy goals.
Optimizing Patient Interactions
This guide was created to help your team improve patient interactions. This guide gives patient scenarios and suggestions to improve each interaction.
Patient Advocacy Certificates
Memorialize the successful completion of the course with our personalized certificates.
Master Patient Advocacy With These Resources
Front Office Rep to
Brand Ambassador
Equip your front line of defense with the skills needed to promote your brand effectively.
$799
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2 Hours of pre-recorded training.
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This solution comes with a printed resource to document their 90 day onboarding journey. The booklet includes a step by step process for getting your team members acclimated to your practice.
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Item description
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This certificate template can be used to celebrate your new team members onboarding success. Acknowledging each stage of the onboarding process is key to team member development. Use this certificate template to document their progress.
$799
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3 Hours of pre-recorded training.
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This solution comes with a printed resource to document their 90 day onboarding journey. The booklet includes a step by step process for getting your team members acclimated to your practice.
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Item description
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This certificate template can be used to celebrate your new team members onboarding success. Acknowledging each stage of the onboarding process is key to team member development. Use this certificate template to document their progress.
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You get our audiobook that includes effective tips for de-escalating difficult situations in your medical practice.
$2999
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Get the tools and resources from the mastering de-escalation, onboarding, call center, front office course along with the Administrative Hacks training that allows administrators to elevate their skill sets and become the strategic leaders of their practices.
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6 Hours of pre-recorded training.
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This solution comes with a printed resource to document their 90 day onboarding journey. The booklet includes a step by step process for getting your team members acclimated to your practice.
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Item description
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Item description
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This certificate template can be used to celebrate your new team members onboarding success. Acknowledging each stage of the onboarding process is key to team member development. Use this certificate template to document their progress. Item description
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Item description
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2 One hour calls with The PhysAssist offered within the first 90 days of purchase.
$599
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2 Hours of pre-recorded training.
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This solution comes with a printed resource to document their 90 day onboarding journey. The booklet includes a step by step process for getting your team members acclimated to your practice.
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Item description
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This certificate template can be used to celebrate your new team members onboarding success. Acknowledging each stage of the onboarding process is key to team member development. Use this certificate template to document their progress.
$599
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3 Hours of pre-recorded training.
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This solution comes with a printed resource to document their 90 day onboarding journey. The booklet includes a step by step process for getting your team members acclimated to your practice.
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Item description
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This certificate template can be used to celebrate your new team members onboarding success. Acknowledging each stage of the onboarding process is key to team member development. Use this certificate template to document their progress.
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Item description
$999
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6 Hours of pre-recorded training.
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This solution comes with a printed resource to document their 90 day onboarding journey. The booklet includes a step by step process for getting your team members acclimated to your practice.
-
Item description
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Item description
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This certificate template can be used to celebrate your new team members onboarding success. Acknowledging each stage of the onboarding process is key to team member development. Use this certificate template to document their progress.
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Item description
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2 One hour calls with The PhysAssist offered within the first 90 days of purchase.